FAQ

what is a kit?

     a kit is a curated combination of orbit pieces like surfaces, leg-sets and accessories; that when assembled become orbit furniture...desks, tables, benches and stools!

 

how long will my order take to make?

  most orbit furniture kits are made just for you when you order them. typically, we require 3-5 business days to produce, finish and prep your furniture kit/parts for shipping. unfortunately, like many businesses, we are experiencing material and supplier challenges due to the pandemic. even so, orbit endeavors to complete every purchase with the utmost care and consideration for our customers and our employees. 

 

how does shipping work?

currently orbit will continue to ship via UPS because it has been the quickest and most efficient package service during the pandemic. should you require additional information on other shipping arrangements please contact us via email.     info@everythingorbit.com

 

what if there is a problem with my furniture or shipment?

     we want you to be super-charged about your new orbit furniture! if you are not happy or you would like to make an exchange or return please contact us at customer service. all orbit furniture comes with a 30 day love-it or leave-it return policy. please save original packaging if possible. shipping and/or restocking charges may apply; please check with customer service. 

     if your furniture was damaged due to a shipping issue please take a picture, include packaging and reach out to our customer service within 24-48 hours. if you feel your orbit furniture is defective please contact us via customer service within the 30 day love-it or leave-it return policy timeframe. 

 

how do I contact customer service?

     simply email us at info@everythingorbit.com and we will make every effort to respond within the same business day. requests after 6pm cst. will involve 'next business day' status. 

 

does orbit work with interior designers, architects, etc.?

     yes, orbit furniture is available for 'trade relations' and works closely with many business case uses such as education, hospitality, co-working, and design companies. feel free to contact customer service via this link orbit means business and we will reach out.